Mobile Connect audio system launches

We’re delighted to have launched a new audio system to enhance the cinema going experience for hard of hearing and visually impaired audiences.

The new system, Sennheiser Mobile Connect, can be accessed through your own personal device, such as a smart phone and tablet, to enhance sound for the hard of hearing. The same system can also be used at audio described events for visually impaired customers to access a helpful commentary.

Mobile Connect is available in all auditoria at Royal & Derngate, along with both screens here at Northampton Filmhouse.

Mobile Connect enables us to provide Audio Description for certain performances or films, which are indicated in the brochure and on the theatre and Filmhouse websites, and Audio Enhancement for all shows and screenings. These streams can be listened to using your own smartphone or tablet and headphones.

To use Mobile Connect you simply download the free Sennheiser Mobile Connect App from either the Apple Store  here or Google Play here and, when in the building, connect to the R&D – Mobile Connect WiFi. Once in the relevant auditorium or cinema screen, you can then open the app and scan a QR code, in order to access the service you require, selecting either Audio Enhancement, or Audio Description for designated events.

Mobile packs are available to borrow, for a refundable deposit, for anyone who does not have a suitable device of their own to use, and headphones are available to purchase. The system is straight forward to use and instructions are available, but Front of House staff have been specially trained and are on hand to ensure a seamless experience for customers and to help anyone who needs some additional guidance to get started.

Royal & Derngate Marketing, Sales and Development Director Chris Evans said: “Accessibility is very important to us and we are continually looking for ways to improve access for all our customers. By investing in this new audio technology we hope that we can make it easier for everyone to enjoy our shows and films to the full.”

Audio Description is a service whereby you can hear a show visually described, for example the appearance of the set or the actions of the characters. Many films have a pre-recorded audio description available, and you can find a page of films currently on sale offering audio description here.

More information about Mobile Connect can be found here.

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