General

We hope that everyone has a positive experience when visiting the Northampton Filmhouse. However, we reserve the right to refuse admission or request any ticket holder to leave the cinema and take appropriate action to enforce this right and to provide alternative seats to those purchased of the same or greater value.

Tickets are required for each child attending a performance, unless specifically advertised as a parent and baby screening. Parents are reminded that some performances are not suitable for young children. If you encounter any problems please let one of our staff know immediately and they will endeavour to rectify the problem.

The Northampton Filmhouse and the adjacent Royal & Derngate are strictly no smoking buildings. Please ensure that all mobile devices, including phones and tablets are switched off. The use of cameras, and any recording equipment in the cinema are prohibited. Ticket holders consent to the recording and filming of themselves as audience members.

Tickets cannot be sold or offered for sale by customers from the Northampton Filmhouse or from Royal & Derngate’s premises except from the Box Office. Only tickets purchased from our Box Office or our approved agents are valid for admission. Reselling a ticket for profit or commercial gain makes it void and the ticket holder may be refused entry.

Exchanges or Refunds

Tickets are subject to availability and once purchased they are non-refundable.  In certain circumstances we may be able to exchange tickets within the same film provided we receive the original tickets back and have 24 hours notice on the understanding that an admin charge of £1.50 per ticket will apply.  Filmhouse members do not pay any charge.  Where tickets are being exchanged we and are unable to hold alternative seats pending receipt of original tickets.

Payments

Payments can be made in cash (if buying in person) or the following credit and debit cards – Visa, MasterCard, Visa Delta, Maestro, Electron and Solo. Tickets booked and paid for within seven days of a screening will be kept at the Box Office for collection. We do not generally accept personal cheques except for group bookings. Tickets paid for by cheque will not be released until payment has cleared.

Discounts/Concessions

Patrons must state discounts that they are entitled to at the time of booking, as they cannot be applied retrospectively. When a customer books a concession rate ticket for the first time, we will ask customers to collect their tickets from the Box Office or Bar in the Northampton Filmhouse and provide proof of concession status.

The management reserves the right to introduce discounts and other price changes without notice. Discounts and special offers may be limited or subject to availability. Disabled patrons who require assistance when visiting the Northampton Filmhouse can receive a free ticket for their companion/carer. Concessionary rates do vary according to the screening, so please check with the ticket office when booking.

Booking Fee

There are currently no booking fees related to the purchase of cinema tickets at the Northampton Filmhouse. However, if purchasing tickets for live events at the same time as cinema screenings, then a booking fee may be levied.

Ticket Delivery and Collection

Tickets will be sent out by second class post if requested where time permits. If the screening is within seven days of purchase, tickets will be held care of the Box Office and may be collected on presentation of the Debit/Credit Card used to make your booking. There will be a charge levied for posting tickets.

Additional Information

We have devised a food, snack and drink menu to suit all budgets, and therefore only items purchased on our premises can be consumed in the Northampton Filmhouse. Do let us know if there is anything you would like us to stock, which we are not yet selling.

Our cinema has a licenced bar and we encourage you to drink sensibly. We have a good range of soft drinks available for those who are driving, and for those not of legal drinking age.

Smoking of any kind (including e-cigarettes) is prohibited within the cinema and foyers. However, our newly landscaped outdoor area has a designated area for smokers, where you can also enjoy a drink before the film.

Northampton Filmhouse Age Restrictions

Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification.

  • Anyone can be admitted to films classified as U or PG.
  • Children under 12 can be admitted to films classified as 12A but only if accompanied by an adult (i.e. someone over the age of 18).
  • Nobody under the age of 15 can be admitted to films classified as 15.
  • Nobody under the age of 18 can be admitted to films classified as 18.
  • Children under age 7 must be accompanied by a parent or guardian for all films starting at or after 6pm.
  • Children under age 5 must be accompanied by a parent or guardian at all times.

Babies under the age of one can go into screenings providing that:

  1. they sit on a lap for the entire screening (i.e. do not take up a seat);
  2. they are removed from the auditorium should they cause disturbance to other customers; and
  3. the film is classified as U, PG or 12A.
  4. Babies under the age of one will be admitted without charge. Tickets must be purchased for everyone else.

We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15, 18 film or purchasing an alcoholic drink. If you are unable to prove your age you will be not be able to watch the film or buy an alcoholic drink. We reserve the right to ask for such proof at any time you are on our premises.

If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund.

Additional Terms & Conditions

These additional terms and conditions relate to access to the Venue (which includes Royal & Derngate and Northampton Filmhouse) in respect of any performance/screening which has been on sale following the introduction of rules and guidance from the UK government regarding coronavirus (Covid-19).

Furthermore, anybody booking tickets to a performance at the Venue should ensure they are familiar with the latest rules and guidance issued by the UK government regarding Covid-19 (https://www.gov.uk/coronavirus) and should not act contrary to such rules and guidance. Particular attention should be given to the rules and guidance around party size and household mixing, with reference to the relevant local Covid-19 alert levels.

Given the current circumstances surrounding the Covid-19 outbreak, We will refuse access to the Venue if any individual has, or if we have reasonable cause to believe that they have:

  • in the last 10 days, developed a new, continuous cough, lost their sense of smell or taste, or had a high temperature;
  • had a test for Covid-19 for which they have not yet had the results;
  • in the last 10 days, tested positive for Covid-19;
  • lived in the same household as someone who has tested positive for Covid-19 in the last 14 day; and/or
  • been contacted by the NHS Test and Trace system and told to self-isolate and has not yet self-isolated for the period recommended by the NHS Test and Trace system.

By booking tickets to any performance at the Venue the lead booker (i.e. the individual booking tickets through the Company’s website or phone lines) confirms at the point of booking (by checking the box that they agree to the Company’s terms and conditions and these additional terms and conditions) that they (i) have read and will abide by the Company’s terms and conditions and these additional terms and conditions, (ii) are familiar with the latest rules and guidance issued by the UK government regarding Covid-19 and will not act contrary to such rules and guidance (paying particular attention to the rules and guidance around party size and household mixing, with reference to the relevant local Covid-19 alert levels), and (iii) do not believe that they, or anybody in their party that they are booking tickets for, could be refused access to the Theatre on the basis of the above.

It is the responsibility of the lead booker to check the above with their party at the time of booking and act responsibly. The Company asks that the lead booker reconfirm these points with each member of their party before travelling to the Theatre on the day of the relevant performance, checks the latest rules and guidance issued by the UK government regarding Covid-19 and contacts the Company at [email protected] if there are any problems or if there is any reason any member of the party should be refused access for the reasons outlined above.

If any member of the party is feeling unwell, displaying any symptoms of Covid-19 or believe they could be refused entry on the basis of the above we would ask them to please stay at home and not travel to the Venue on the day of the relevant performance.

Anybody who considers themselves to be clinically extremely vulnerable, or who is in a support bubble with or in the same household as anybody who considers themselves to be clinically extremely vulnerable, should pay specific attention to the guidance given by the government to support the clinically extremely vulnerable which is available here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19.

The Venue will operate certain measures for the safety and well-being of ticket holders at performances. One such measure will be undergoing a temperature check via the Venue’s thermal temperature equipment and this will be a condition of entry to the Venue and all ticket holders will be asked to comply with the process. If the Venue’s staff assess that a ticket holder’s temperature is elevated beyond a safe level (determined in the Venue’s sole discretion) then that ticket holder may be refused entry.

While at the Venue all ticket holders will be asked to observe further measures as directed by members of the Venue’s staff and/or the Venue’s signage, which may include social distancing, hand sanitising and face covering. All ticket holders have to avoid mingling with individuals from other parties, joining any other group or acting in a way which would contravene any applicable government regulations whilst on the premises and should cooperate with any staff directions in this regard. It is a condition of entry that all ticket holders comply with such directions and a failure to do so may result in the ticket holder being asked to leave the Theatre.

For the avoidance of doubt, whilst the Venue will be implementing a range of safety measures it cannot eliminate all risk and by attending the Venue each ticket holder is assuming the risks associated with Covid-19.

Please note that the Venue intends to co-operate fully with the NHS Test and Trace service and will ask each lead booker to provide certain information when booking tickets to any performance at the Theatre. Such information will only be used where necessary to help stop the spread of Covid-19. The Company will also display venue specific QR codes which may be scanned by any visitor to the Theatre with a copy of the NHS Covid-19 contract tracing app on their mobile device (more information about the app can be found here: https://www.nhs.uk/apps-library/nhs-covid-19).